Privacy policy

This is a translation for your convenience. The German version is legally binding.

This privacy policy is based on the Swiss Federal Act on Data Protection (Datenschutzgesetz, DSG). It explains which personal data we process, for what purpose, to whom we disclose it and what rights you have. It applies to this website and to enquiries and orders that reach us through the website, by e-mail or by telephone.

Controller

SolarInnovation GmbH
Strubenacher 2, 8126 Zumikon
Telephone 044 980 08 80
E-mail info@solarinnovation.ch

Please direct questions about data protection to this address, subject “Datenschutz” (data protection).

Visiting the website

When you visit this website, the web server of our hosting provider automatically stores technical details in log files: IP address, date and time, the page requested, the page visited before (referrer), browser and operating system. We need this information to run the website securely and reliably and to detect faults or attacks. We do not link it with other data and do not use it to identify you personally. The hosting provider automatically deletes the logs after a short time.

The website is hosted with a provider in Switzerland. Fonts, images, map and postcode search load from our own server. No data is sent to third parties when a page is loaded.

Enquiry through the form

When you request a site visit through the form, we receive the following details:

• type of building, postcode and town
• your interest, for example a solar system or a heat pump
• name, telephone number and e-mail address
• optional: preferred date, days of the week and your message
• technical: the page on which you submitted the form, and campaign details from the link if you came through an advertisement (for example “utm_source” or “gclid”)

By ticking the box in the form, you confirm that you have read this privacy policy. We use your details to contact you, plan the site visit and prepare a quote. The page and campaign details show us which pages and advertisements lead to enquiries. The form is transmitted in encrypted form. The enquiry is stored in our administration system with our hosting provider in Switzerland and also reaches us as an e-mail. You receive a confirmation at your e-mail address. Only authorised persons with a personal login have access to stored enquiries: Solar Innovation and the agency that runs the website on our behalf.

To protect against misuse, we count how often enquiries are sent from one connection. For this we store the IP address only as a value that cannot be traced back, and for one hour at most.

Chat «Solar Advisor»

On the website you can ask questions to the Solar Advisor, a digital assistant based on artificial intelligence. It answers on the basis of the content of this website and can make mistakes. Using it is voluntary; you can always reach us by phone, e-mail or the form.

When you use the chat, we send your messages, the conversation so far and the page you are on to OpenAI so that the answer can be generated. The provider is OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, Ireland. OpenAI also processes the data in the USA. The transfer is based on standard contractual clauses. According to OpenAI, content sent through its programming interface is not used to train its models and is kept for abuse monitoring for 30 days at most.

We also store the conversations in our administration system with our hosting provider in Switzerland, so that we can check and improve the quality of the answers. We store the time, language, page, type of device (computer, tablet or phone) and the conversation. We do not store your IP address, only a check value that changes daily and cannot be traced back, which we use to limit misuse. Conversations are deleted automatically after twelve months. Your browser also keeps the current session’s conversation (sessionStorage) until you close the window.

Please do not enter sensitive data in the chat. If you would like a quote, the chat refers you to the form or the telephone.

Contact by e-mail or telephone

When you write to us or call us, we process your details to answer your request. For e-mail we use Microsoft 365 (Exchange Online). The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Microsoft stores the messages on our behalf and may also process data in the USA. The transfer relies on the Swiss-U.S. Data Privacy Framework, to which Microsoft is certified, and on standard contractual clauses. Enquiries from the form and your confirmation also run through this mailbox.

Site visit, quote and order

For the quote and the order, we also process details about your building and your energy use: address, photos and dimensions of the roof and technical room, electricity bill, plans, and invoicing and payment details.

So that we can build, register and obtain subsidies for a system, we pass on the necessary details to:

• your grid operator (connection application, registration, meter)
• commune and canton (notification or building application, cantonal subsidy programmes)
• Pronovo AG (one-off payment and guarantees of origin)
• commissioned partners such as scaffolding firms, drilling firms or electrical inspection, as far as they work on your order
• your insurer, at your request, in the event of damage

These bodies receive only the details they need for their task.

Website statistics and advertising (Google)

We want to know which pages are helpful and which advertisements lead to enquiries. For this we use Google Tag Manager and, through it, Google Analytics and Google Ads conversion measurement. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google may also process data in the USA.

Only with your consent. On your first visit, we ask whether you allow cookies for statistics and advertising. You can decline both, accept both or choose individually. We store your choice in your browser so that we do not ask again at every visit. You can change or withdraw it at any time through the “Cookie settings” link at the bottom of every page.

With your consent, Google uses cookies or similar technologies and receives details about the use of the website: pages visited, duration, origin (for example a Google advertisement), device, browser and approximate location.

Without your consent, Google does not set cookies for statistics and advertising. Tag Manager is still loaded from Google servers, and Google receives simple technical signals without a cookie identifier (Google Consent Mode), for example that a page was loaded or an enquiry was sent. Google cannot recognise you from this, although Google still receives your IP address for technical reasons. When you submit the form, we report to Google that an enquiry has been received, with the service, type of building and postcode. We do not pass your name, telephone number or e-mail address on to Google.

The transfer to the USA relies on the Swiss-U.S. Data Privacy Framework, to which Google is certified, and on standard contractual clauses. More in Google’s privacy policy.

You can prevent this as follows:

• change your choice through “Cookie settings” at the bottom of every page
• block or delete cookies in your browser
• install the browser add-on to deactivate Google Analytics
• switch off personalised advertising in the Google ad settings

The website works fully without these cookies, including the enquiry form.

Job applications

Send applications by e-mail to the contact person named in the job advertisement. We use the documents only for the application process. If no employment results, we delete them no later than three months after the decision, unless you allow us to keep them longer.

Disclosure abroad

In principle, we process your data in Switzerland. Data leaves the country only through Google (see above), through Microsoft as e-mail provider and, if you use the chat, through OpenAI. In all cases only to countries with adequate data protection or with contractual guarantees such as standard contractual clauses.

How long we keep data

• Enquiries without an order: for as long as we need them for a later question or to get in touch again. We do not delete them automatically after a fixed period. At your request, we delete them at any time.
• Quotes, contracts, invoices and project documents: ten years, as the law requires for business records
• Job applications: see above
• Chat conversations: twelve months, then deleted automatically
• Data in Google Analytics: 14 months

Where a period applies, we delete or anonymise the data afterwards.

Your rights

You can at any time:

• ask for information about which data we process about you
• have incorrect data corrected
• ask for your data to be deleted, as far as we do not have to keep it
• object to processing, for example further contact after your enquiry
• ask for your data in a common format

To do so, write to info@solarinnovation.ch or to our postal address. So that no unauthorised person receives information, we may ask you to identify yourself. If you do not agree with our reply, you can contact the Federal Data Protection and Information Commissioner (FDPIC, Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter, EDÖB): www.edoeb.admin.ch.

We do not make automated individual decisions. Whether we make a quote, and at what price, is always decided by a person.

Security

The website is encrypted (HTTPS). The administration of enquiries and conversations can only be accessed with a personal password. Only staff who need your data for your enquiry or your order have access to it. Our service providers are contractually bound to data protection.

Changes

We adapt this policy when the website or the law changes. The version published here applies.

Last updated: 2 October 2026